On trust, privacy and security: What 2019 needs to do

As more cities and towns identify opportunities for using technology solutions and data analytics to advance their organisational and community goals, a level of concern remains among citizens and businesses that security and privacy is 'at risk'.

The Smart Cities Council asked some of its partners and friends to express their views and recommendations on how government organisations can build more trust with their constituents around smart cities investments, and create an environment where the opportunities and benefits of technology and data solutions can thrive.

Here's what they had to say...

“It is critical to understand the landscape and identify the trust boundaries within local contexts and identifying its custodians and the associated systems, processes and governance structures. In 2019, partitioners need to do more than just apply privacy by design principles but demonstrate and provide evidence of how it has been implemented. As a whole there needs to be recognition of the multifaceted challenges required to build and protect trust and ensure security and approach it with multi-disciplinary contributions with context dependent solutions.” - Noriko Wynn, Future Research Leader, Aurecon

“The ultimate consumer of smart cities solutions is buying a connected environment, so the security of that solution is implied and should be both integral and preventative. The security posture of a smart cities environment is innate, active and prevention-based, because in a smart city the last access point could be a wearable on a person, extending back into the data centre wherever that may be located. But in this example, the wearable isn’t a remote device but a remote perimeter of the network, and that perimeter must be secured. Not as an afterthought or add-on, but integral to the solution itself. And that inbuilt security solution should then provide the security analytics to monitor the secutiry or otherwise of that network perimeter.” - Nick Verykios, Managing Director, Arrow ECS ANZ.

“We need to do extensive upfront engagement with various communities or what I like to call end users, (who are sometimes different to citizens, tourists for example ) within our cities to really understand the basic question of what problem are we solving before launching into smart city and IoT projects. By undertaking this process we can better communicate the benefits of the projects which goes a long way to building greater trust and understanding with these advancements. The other aspect that’s often overlooked is to carefully consider the governance and policy aspects of the various projects in advance so there’s a robust framework and alignment across your organisation about how you are going to implement your smart city and IoT projects and how this may impact on existing governance systems.” - Daniel High, Manager Economic Development, City of Perth

“In 2019, building greater trust in smart cities and IoT advancements begins with transparency and accountability with the custodians of the data.  People need to feel a sense of visibility and choice about what happens with their personal data even if consent and control is becoming extremely challenging in this day and age.  Accountability is ensuring data custodians use the data in an ethical manner and have the requisite controls to secure the data.  Trust is hard to gain and easy to lose.” - Lani Refiti, Partner Cyber, Deloitte

“Before we run we need to learn how to walk, which is why this year our Council is focused on getting our back-of-house systems in place to better support and advance our journey as a smart City. As a Government organisation, we have a responsibility to protect our community’s privacy, something we endeavour to do with the rise of IoT. Our aim for next year is to have the right software, applications and systems in place to simplify the lives of our residents. But in order to do this we need to ensure we have safe and secure infrastructure in place.” - City of Canterbury Bankstown Mayor Khal Asfour